Shipping policy

Order Processing

Once an order is placed, it immediately enters processing and cannot be canceled.
However, once your order arrives, you may reach out to support@mydreamova.com to begin a return or exchange under our return policy.

Priority + Insured Shipping

If you selected Priority + Insured Shipping, your order is protected if lost in transit. You will have the option to either have the order reshipped or refunded.

Orders using Standard Shipping or Priority Processing will be reshipped if lost during transit.

Worldwide Shipping

We currently ship to 200+ countries worldwide.
If your location is not supported, our team will contact you promptly.

Incorrect Address Disclaimer

Please ensure your shipping and billing address is correct before completing checkout.
If an incorrect address was entered by the customer, dreamova is not responsible for any lost or undelivered packages.
If our team made an address error, we will resend your order at no additional cost.

Customs & Import Fees

Customs fees, duties, or taxes may be charged by your country upon arrival. These fees are not covered by dreamova. By placing an order, you agree that one or more packages may be shipped to you and may incur customs fees depending on your country’s regulations.

Estimated Shipping Times

Shipping times vary based on location. These are our estimates:

Region	Estimated Shipping Time
United States	7–12 business days
Canada & Europe	5–10 business days
Australia & New Zealand	5–10 business days
Asia	5–10 business days
Central & South America	7–15 business days
Africa	15–30 business days

 

Delivery time does not include our 1-day processing time.

Maximum delivery time: 30 business days.

Holiday Season Notice

During peak seasons, shipping may take an additional 5–7 business days due to increased carrier volume. We recommend placing orders early to ensure timely delivery.

Weekend Processing

Orders placed on weekends will begin processing on the next business day. This may add 1–2 days to shipping estimates.

Tracking Information

Once your order ships, you will receive an email with tracking details.
For certain shipping methods, tracking may not be available due to carrier limitations.

If tracking shows “No Information Available” for more than 7 business days after purchase, please contact us at support@mydreamova.com.

Multiple Packages

For logistical reasons, items purchased in the same order may sometimes be shipped in separate packages.

Need Help?

You can always contact our support team if you have any questions or concerns — we’re here to help: support@mydreamova.com.