Refund policy

Return & Refund Policy

Thank you for shopping with us.

Return Window  
You have 30 days after receiving your item to request a return.

Return Conditions  
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it  
- Be in its original packaging  
- Include proof of purchase

Return Process  
Please contact our customer support before sending any return.  
We will provide the correct return instructions and return address.

Returns sent without prior authorization may not be accepted.

Return Shipping  
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Please note that international return shipping costs may vary depending on your location.

Refunds  
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items  
If you receive a damaged, defective, or incorrect item, please contact us immediately so we can resolve the issue.

Non-Returnable Items  
Certain types of items cannot be returned, including:
- Personalized items  
- Perishable goods  
- Items marked as final sale

If you have any questions, please contact our support team
email：support@mydreamova.com